Samsung to limit Note 7’s battery capacity at 60 percent
In the 12 days since Samsung recalled 2.5 million of its Note 7 mobile phones over batteries overheating and exploding, US phone carriers have suspended their sales of the phone and the Federal Aviation Administration started “strongly advising” people not to take the Note 7 phone on airplanes. So far there have been more than 70 instances of the phone overheating issues in the US.
The start of Samsung’s main Galaxy Note 7 has not gone particularly easily. After being named mobile of the year by many, the company has had to recall 2.5 million handsets due to battery explosions. Owners can return their device to get a free replacement but not everyone has participated in the application. To help protect these users, Samsung is developing a software update designed to prevent the affected device from overheating during charging.
Samsung advertised the upcoming upgrade in a newspaper advertisement in South Korea now. Based on the Associated Press, the advertisement described the applications fix as “a measure to place consumer safety first.” After installed, the Note 7 will be prevented from charging to capacities above 60 percent. While it is going to significantly reduce the smartphone’s endurance, it may also lower the danger of the device overheating during charging.
Samsung is advertising a release date of September 20 for its South Korean users. It isn’t presently clear if the upgrade will be rolling out globally or whether it’ll be required. Note 7 owners may only decline the patch to continue to completely charge their mobiles. Samsung is reported to be in communicating with cellular carriers to give the upgrade a broader rollout. It needs to ensure no Note 7 is ever completely charged.
The upgrade is being viewed as a last ditch attempt by Samsung to convince Note 7 owners to understand the severity of the issue. The recall plan is currently well underway but many owners remain unwilling to return their mobile. Over the weekend, Samsung released an updated statement in which it encouraged all Note 7 users to “promptly” participate in the recall. It is likely that some devices won’t ever be handed back in, however.
Samsung is rumored to be developing another software fix to handle these phone issue. It’s believed to be creating a patch that can leave affected Note 7 handsets disabled, leaving them unusable.
Samsung’s increased pressure on owners comes amid official security warnings from airlines and consumer health groups, guiding users to turn their cell phones away as soon as possible. Yesterday, a six-year-old boy was injured when a Note 7 burst in his hands, the latest in a long line of promised overheating cases.
The scale of the recall is stressing Samsung’s support network, leaving service centers and retailers fighting to take care of the waves of the device being handed in. To apologize to its staff, Samsung is said to have delivered free pizza to carrier stores and handset retailers in South Korea today. It isn’t yet compensated its customers or individuals injured by their mobile, nonetheless.
It’s unknown whether limiting the Note’s battery capacity to 60 percent is enough to keep it bursting. With the problem more centered on heat than charge duration, it is potential a device could still catch fire if being quickly charged, wirelessly charged or used greatly. The move is more another attempt by Samsung to convince owners to enroll for a replacement mobile, helping it to get the dangerous device out of use.
Samsung is apparently going to begin sending new mobiles in South Korea on September 19th and started an exchange system in the US earlier this month. Replacement phones in the US will be marked with a blue S on the carton.
Read the related article about Samsung Recalls Galaxy Note 7 Over Explosive Batteries